During this ongoing public health emergency, our Mattress Stores will remain open for business to meet the essential needs of our local communities.
We will continue delivering Mattresses as normal to ensure our customers can care for themselves and their families during this difficult time. We are taking many precautions to keep you and our employees safe. Additionally, we can offer curbside drop-off without person-to-person contact. Whether you need an Adjustable Base for Health reasons or a new Mattress to get better Sleep, we are here for you.
Common Questions
Are your stores open?
Yes, all our stores will remain open for business to meet the essential needs of our local communities. We are open from 10 am to 6 pm, Tuesday through Saturday until further notice. Updated information will always be available on our website.
Are you still delivering orders? Is my order still being delivered?
We will continue delivering Mattresses as normal to ensure our customers can care for themselves and their families during this difficult time. If you'd like to change the status of your delivery or switch to a drop off in box delivery, please call us at 225-590-3530
Why are your stores open while there is a 'stay at home' order in effect?
Mattress and Adjustable bases are necessary and essential items during normal times and are especially important with the 'stay at home' order and self-quarantining that is necessary to slow the spread of the Coronavirus (COVID-19) pandemic. We are staying open to ensure our communities have what they need to stay home and protect the public.
What are your stores doing to safeguard customers & employees from the Coronavirus (COVID-19)?
We are taking every precaution to clean and disinfect our stores throughout the day above and beyond the normal cleaning process, as well as ensuring our customers and employees can maintain a safe social distance. We are giving extra cleaning attention to high-traffic areas, as well as high-use objects in our stores such as handles, doors, counters, handrails, keyboards, touchscreens, and more.
What are you doing to keep unhealthy staff away from customers?
We are allowing our associates time off for any health issues, without risking their jobs. No associates who are feeling ill or have family members experiencing symptoms will be allowed to work.
Do you have Mattresses in stock?
Our inventory of Mattresses changes daily due to the extremely high demand. Manufacturers across the country have limited availability due to the public health emergency, but you still have access to the most in-stock Mattresses available
I need to purchase a Mattress, but I do not want to visit the local store, how can I complete a purchase?
Our Internet Sales Experts allow you to shop and purchase your new Mattress from the comfort of your home. If you need help placing a new order online, our online sales team can be contacted via webchat on our website, email at sales@mattressdirect.com or by phone at 800-971-6771.
What are your delivery and installation teams doing to protect customers from the spread of Coronavirus (COVID 19)? I am, or my family member is, part of the high-risk population.
Every in-home team has been provided disinfectant spray to implement wipe-down procedures before and after every stop- including your new product, our truck door handles and latches, appliance dollies, and hand tools. In-home teams have also been trained to use hand sanitizer or wear disposable gloves at every stop.
In the event you do not want in-home service, we offer free, in-box shipping to your porch or garage and are able to avoid any person to person contact. Contact us at 800-971-6771 if you’d like to postpone or change a scheduled delivery.
