Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 225-590-3535 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Submit a Warranty Claim

Every mattress in our store is accompanied with a manufacturer warranty. If you feel there is a possible warranty defect, we encourage you to submit a warranty claim in the form below. Please remember, warranties are provided by the manufacturer of the product, not Mattress Direct.

Thank you. Your message has been sent!

Contact Information

Purchase Information

Mattress Information

Accessory Information

Description of Problem

Now we need to know what type of problem you are having with your mattress. Fill out the information below and be as specific as possible.

The manufacturer will require at least one photo of the problem area before your warranty claim can be processed. Please take a photo of the problem area and email the photos to info@mattressdirect.com. Please email the photos using the same email address that you used to fill out your contact information above. Taking several photos from different angles will help speed up the process. If your claim is for a "Body Impression" please use a straightedge and ruler to display the depth of impression. Remember to take off all sheets, comforters, and mattress protectors before taking any pictures.

This process usually take 4-6 weeks depending on the manufacturer response time. Please keep in mind should your claim be found to be valid, you (the customer) are still responsible for any shipping and handling costs that may be associated with replacing your mattress.